Delivery & Returns Policy
Delivery Information
Standard UK Delivery — £14 per order
Delivery is subject to supplier stock availability. Please allow approximately 2–4 working days from dispatch.
Houlès Products — £19 per delivery address
Houlès fabrics and trimmings are dispatched from France. A single £19 delivery charge applies, regardless of the number of Houlès items ordered. This replaces the standard delivery charge, including when your basket contains products from other brands. Delivery times depend on supplier availability and will be confirmed where necessary.
Fabric Samples
Samples and sample delivery are charged separately, with the applicable prices shown before payment.
Samples are sent by Royal Mail First Class without tracking. Where possible, suppliers send them directly to you, so samples from different suppliers may arrive separately.
If your samples have not arrived within 7 working days of dispatch, please contact us. On your first notification of non-delivery, we will arrange replacement samples at no additional cost.
Collection — Fabric Remnants Only
Free collection is available for fabric remnants. Please wait for confirmation that your order is ready before visiting.
Opening hours: Monday–Friday, 9:30am–5pm.
Order Processing
We source most products to order. Dispatch depends on stock being confirmed by the supplier. Orders received after 1pm may be processed the following working day. Working days exclude weekends and public holidays.
Returns Policy:
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Each customer order is a custom-produced order (i.e. cut from the roll). For this reason, we cannot accept returns because the customer does not like the product or has changed their mind.
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Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery, restocking fee applies.
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We recommend ordering fabric samples before purchasing. Samples and postage are chargeable, with prices shown before payment.
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In accordance with Distance Selling Regulation 17, customers can return certain items purchased from us at their own cost, providing they do so within 14 working days of receiving them.
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Returned items must be in the original packaging, on the roll, unused & undamaged.
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If you want to return an item back to us, we suggest you return the item either by courier or registered post to ensure item safety in transit, and proof of postage should an item get lost.
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Contact us for Return Details:
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We are not liable in any way for goods that are lost or damaged in transit to us, so please ensure you package items you want to return carefully. All items that are returned to us will be inspected to ensure they are unused and undamaged. Providing they are, we will arrange a refund for item(s) returned, less any delivery and transaction charges incurred. Restocking fee is up to 30%.